Frequently Asked Questions
Everything you need to know about our premium country clothing and service.
How should I care for my Schöffel GORE-TEX® jacket?
To maintain performance, machine wash on a warm permanent press cycle using a small amount of liquid detergent. Rinse twice and tumble dry on a warm setting for 20 minutes to reactivate the durable water repellent (DWR) finish.
What is your return policy for online orders?
We offer a 28-day return period from the date of receipt. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timeframes vary by region and will be calculated at the checkout stage.
How do I find the right size?
Each product page features a detailed size guide. As our country clothing is designed for movement, we recommend measuring yourself over the layers you intend to wear to ensure the most comfortable fit.
Can I track my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our courier's website to monitor your parcel's progress.
Are your products covered by a warranty?
All Schöffel Country products are guaranteed against manufacturing defects in materials and workmanship for a period of 12 months from the date of purchase.